At Synthix Labs, we strive to provide our customers with high-quality software and proxy services. Please review our cancellation policy below to understand the terms and conditions regarding cancellations of these services.
1. Software Services
- Non-Refundable: Due to the nature of digital products, once a software product has been purchased and accessed, it is non-refundable. This includes all licenses, downloads, or any digital content provided through our platform.
- Cancellations of Subscriptions: You may cancel any recurring subscription service at any time before your next billing cycle to prevent future charges. However, no refunds will be provided for any unused portion of the subscription period. Once billed, that charge is final.
- Support: If you experience technical difficulties with the software, our support team is available to assist in troubleshooting and resolving issues to ensure that you can fully utilize the product.
2. Proxy Services
- Non-Refundable: Proxy services provided by Synthix Labs are non-refundable. This includes both one-time purchases and recurring subscription services.
- Cancellations of Proxy Subscriptions: You may cancel your subscription at any time before the next billing period. However, no refunds will be issued for any unused portion of the service. The cancellation will take effect at the end of your current billing cycle.
- Service Downtime: If there are any issues with the proxy service, our support team will make every effort to resolve the issue in a timely manner. If there are significant technical issues beyond our control, we will work with you to find an acceptable resolution, though refunds will not be issued.
3. Trial Periods
- If you are using a free trial or limited-time offer, you may cancel the trial at any time before the end of the trial period. If you cancel during the trial, you will not be charged for the service.
- Note: If you do not cancel before the trial ends, you will be automatically billed according to the terms of your subscription. No refunds will be issued for charges once the trial period has ended.
4. How to Cancel
- Software Services: You may cancel your subscription to software services by logging into your account and navigating to the subscription settings or by contacting our support team at contact@synthixlabs.com.
- Proxy Services: To cancel a proxy subscription, please contact our customer support team at contact@synthixlabs.com with your account details and request cancellation. You will receive confirmation once the cancellation has been processed.
5. No Refunds for Unused Services
Because our software and proxy services are delivered digitally and instantly accessible upon purchase or activation, no refunds will be provided for any unused portion of a subscription. This applies to all services, including any partial-month usage of proxy services.
6. Changes to the Policy
We reserve the right to amend or update this cancellation policy at any time. Customers will be notified of any changes through email or via a notification on our website.
Contact Information
If you have any questions regarding this cancellation policy or need assistance with cancellation, please reach out to our support team at:
- Email: contact@synthixlabs.com
- Phone: +91-9582465641
We’re here to help and ensure that your experience with Synthix Labs is seamless.
