Privacy Policy

Updated Jan 21, 2025

Synthix Labs (“Synthix Labs,” “we,” “us,” or “our”) operates the https://www.synthixlabs.com website and provides related services, including our proxy services. This Privacy Policy informs you of the collection, use, and disclosure of your personal data when you use our services and the choices you have associated with that data. Unless otherwise defined in this Privacy Policy, terms used herein have the same meanings as defined in our Terms and Conditions.

If you are located in the European Economic Area (“EEA”), the United Kingdom (“UK”), or Switzerland, additional rights and procedures applicable to your personal information are set forth in our Additional EEA, Switzerland, and UK Privacy Disclosures.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

General Personal Information While using our Service, we may ask you to provide us with certain information that can be used to contact or identify you (“personal information”). Personal information may include, but is not limited to:

Email address
First name and last name
IP Address and other online identifiers
Cookies and Usage Data
Billing and payment information (such as credit card numbers, and payment history) in the case of transactions
Content of your communication messages when you interact with us

For purposes of this Privacy Policy, personal information includes information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

Information You Provide To Us Directly

We collect the following personal information that you provide directly:

Registration Information: If you register for an account with our Service, purchase a subscription, or use our proxy services, we may collect information such as your name, account credentials, billing and payment information, contact information including email and physical address, username, and password.
Inquiry Information: If you communicate with us through any form, we may collect your name, email address, mailing address, phone number, or any other personal information you choose to provide to us.

Tracking & Cookies Data

Information Automatically Collected: As is true of most digital platforms, we collect certain information automatically when you visit our Service, including:

Log File Data, including internet protocol (IP) address, operating system, browser type, browser id, date/time of visit, and pages visited.
Analytics Data, including the electronic path taken to our Service, through our Service, and when exiting our Service, as well as usage and activity on our Service, such as the links and objects viewed, clicked, or otherwise interacted with.
Location Data, including general geographic location based on IP address.

For more information about our and our third-party partners’ use of cookies and related technologies, please refer to the Cookies section of this Privacy Policy below.

Personal Information Collected from Other Sources and Third Parties

We may receive personal information about you from third parties and combine this information with other information we have.

Identity Verification: We use third-party services such as Stripe Identity for identity verification. Stripe collects identity document images, facial images, ID numbers, and addresses as well as advanced fraud signals.
Payment Processors: We use third-party payment processors to process payments made to us, such as Stripe.
Referrals: We may use referral promotions to encourage our users to tell others about our Service. We may share certain information about a referred person with the user who referred them.
Single Sign-On: We use Single Sign-On (SSO) for authentication with services like Google.

Use of Data

Synthix Labs uses the information described above for various purposes, including:

To provide and maintain our Service.
To notify you about changes to our Service.
To allow you to participate in interactive features of our Service.
To provide customer care and support.
To monitor and improve the performance of our Service.
To prevent fraud, technical issues, and security breaches.
To send you marketing communications or other content that may be of interest to you.

Transfer of Data

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside of the United States and choose to provide information to us, please note that we transfer data to the United States and process it there.

Disclosure of Data

We may share your personal information in the following instances:

Within Synthix Labs: We may share your personal information with our subsidiaries or other companies under our common ownership.
Other Service Providers: We may share your personal information with third-party service providers that perform services on our behalf, such as analytics, marketing, and payment processing services.
Business Transfers: In the event of a merger, acquisition, or sale of Synthix Labs, your personal information may be transferred.
Regulatory or Legal Requirements: We may disclose personal information to comply with legal requirements or to protect the security and integrity of our Service.

Security of Data

The security of your data is important to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies

We use cookies and other tracking technologies to collect information automatically. Cookies help us remember your preferences, enhance your user experience, and analyze usage trends.

Types of Cookies We Use:

Strictly necessary cookies: These cookies are essential for the functioning of our Service, such as for user authentication and security.
Functionality cookies: These cookies allow us to remember your preferences and settings, such as language and region.
Analytical/performance cookies: These cookies help us analyze the performance of our Service and understand how users interact with it.

You can manage cookies through your browser settings, including disabling them if you wish, though this may affect your user experience.

Links to Other Sites

Our Service may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of third-party sites. Please review the privacy policies of these websites before interacting with them.

Control Over Your Information

You can modify or delete your account information through your account settings. Additionally, you can unsubscribe from email communications by following the “unsubscribe” link in the emails we send.

Nevada Residents

Nevada residents can opt out of future sales of certain personal information. Please note that we do not sell personal information under the applicable law. However, if you wish to submit such a request, please contact us at legal@synthixlabs.com.

Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child, we will delete that information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you about material changes via email or a prominent notice on our Service. You are advised to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@synthixlabs.com or 340 S Lemon Ave #6464, Walnut, CA 91789.

Annex – Cookies

Google Analytics

Type of cookie: Analytical/Performance
Used on: https://www.synthixlabs.com
Purposes: Google Analytics is used to track and report website traffic, helping us understand how users interact with our Service.
How to change preferences: You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

Posthog

Type of cookie: Analytical/Performance
Used on: https://www.synthixlabs.com
Purposes: Posthog is used to track user interactions with our Service and improve engagement.
How to change preferences: You can manage cookies by changing your browser settings.